FAQs

Frequently Asked Question

If you don't find an answer to your question here, please feel free to email us or call us at (573) 774-3337.

When are you open?

Monday – Friday: 8:00 a.m. – 5:30 p.m.
Saturday: 8:00 a.m. – Noon
Sunday: CLOSED

How can I make an appointment?

Simply call us at (573) 774-3337 or email us the receptionist will happily make an appointment for you.

Where are you located?

We are located at 1135 historic route 66 west in Waynesville Missouri. If you would like us to give you directions from you locations please call us at (573) 774-3337.

How do I refill a prescription for my pet?

Please call us AT LEAST 24 HOURS in advance to refill the prescription to ensure it is ready when you arrive. We do not have an online pharmacy option at this time.

How much will ________ cost?

Investing in your pet’s health can be difficult to budget for. We would be happy to provide you with a written estimate for the cost of any surgery or treatment at your request once your pet have been evaluated by the veterinarian. In any medical situation this estimate is subject to change, within reason, based on what the doctors learn once they begin a procedure.

Do you need a prescription for Frontline or Nexgard?

Any ORAL flea & tick preventative requires a written prescription from a doctor according to State & Federal law. Our veterinarians must have examined your pet within the last 12 months before writing any prescription to ensure their safety. Frontline is a TOPICAL flea & tick preventative and does not require a prescription.

Why do I need a prescription for medications?

Veterinary medications are regulated just like human medicines, which means a doctor is not allowed to write a prescription for a medication over the phone. Veterinary medicine is regulated by the same governing bodies that regulate human medicine and are subject to the same laws.

I just put Frontline on my pet, can he/she get a bath or go swimming?

No. You must wait at least 48 hours for the topical medication to distribute itself through the pet before they get wet. Swimming in the lake or a pond before this time will reduce the effectiveness or prevent the flea and tick medication from working.

When should I bring my pet in to see a vet?

While your pet’s age and health determine how frequently the doctor needs to examine them, we recommend at least once a year until they are 6 years old. As they get older we suggest a vet examine them twice a year because major health changes can happen quickly.

Puppies and Kittens require specialized care. Both should begin vaccinations around 7 weeks old and need several booster shots to stay fully protected against disease. Talk to your vet for details on what shots your pet needs to protect him/her best.

Your pet should also be examined if they are acting unusual or exhibiting the following:

• Fever

• Vomiting

• Diarrhea

• Lethargy or a big change in activity level or behavior change

• Refusing to eat or drink

• Eating or drinking excessively

• Changes in the bowel movements or urination

• Excessive hair loss

• Unusual discharges from an orifice

• Itching, chewing, shaking of the head or scratching of the ears

• Lingering foul smells anywhere on your pet

• A painful or tense abdomen

If you are unsure if your pet should be seen, please call us and staff member can help you determine the best plan.

When does my puppy/kitty need to come in?

Shortly after acquiring any new pet, we suggest you bring it to the clinic for it's first Wellness Check. Vaccinations are critical, especially during your pet's first few months of life. The series of vaccinations your pet receives will build a healthy immune system and allow your pet to fight off common, but potentially life-threatening.

Do you have an emergency clinic?

We do everything we can to care for emergencies, however we do not take after hours emergencies. We always recommend calling us and we would be happy to direct you as needed.

For help paying your bill we suggest you try CareCredit.

Will my pet be sad while boarding?

Most pets adjust to the new environment in a few hours. If for some reason your pet appears anxious or uncomfortable we will try a number of things to make their experience more positive including cuddle time, treats or a quieter space. Each pet is unique and our staff members are trained to read each animal’s behavior and ensure they are as comfortable as possible.

What can I bring with my pet to board?

Feel free to bring any bedding, towels, t-shirts that my have a familiar smell and comfort them. You are also welcome to bring your own food, toys and treats with some exceptions. For safety reasons we will not use hard bones, rope toys or rawhide.

What will my pet eat while boarding?

We highly recommend you bring your own food for boarding. It keeps your pet's stomach more comfortable and their schedule more predicable. If you are unable to or your pet responds well diet changes, we feed Science Diet at no extra charge.
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Why do pets need dental cleanings?

Dental decay is a serious problem that's often overlooked by pet owners. Dental disease and bacteria from the gums can enter the blood stream and damage the heart, liver, kidneys, and lungs. Even though it can be serious, it;s very common, over 85% of dogs and cats have some type of periodontal disease. Our veterinarians recommends your pet’s teeth be evaluated on a yearly basis and regular brushing can help you avoid dental cleanings.